A not new, but interesting tool to troubleshoot IBM Notes clients hangs.

From Windows, the user, manually, opens  

    Start> IBM Applications > Support > Collect IBM Notes diagnostic data and leave Notes running




and this executes the command

C:\Lotus\Notes\nsd.exe -hang

This generates and nsd file that can be sent to IBM Support to diagnose the problem.



This could be automated, but for small deployments this can save a lot of time to administrators.